if life coaching

When purchasing coaching services from if life coaching we ask all clients to confirm that they have read and agree to the disclaimer, terms and conditions and privacy policy as set out below.

COACHING DISCLAIMER

All coaching services and communication, email or otherwise, provided by if life coaching (including information published on the website iflifecoaching.com) are aimed to help clients identify the areas in their life and in their thinking that may be preventing them from experiencing greater well-being and achieving their goals. Coaching is not a substitute for professional mental health care and support.

Clients are asked to confirm that they understand the following:

I understand that the coaching services I will be receiving from if life coaching are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I will not use coaching in place of any form of mental health support. I also understand that during coaching sessions my coach is not acting as a mental health counsellor or a medical professional.

I understand and agree that I am fully responsible for my well-being during my coaching sessions including any choices and decisions that I may make during or after my coaching sessions.

I understand that all comments and ideas offered by my coach are solely for the purpose of aiding me in achieving the defined goals that I will create with my coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals.

I understand that during or after our work together my coach is not promising outcomes including, but not limited to, increased clientele, profitability and or business success. I understand that although I will develop goals with my coach the achievement of my goals or any improvement in my current or future circumstances is not, and cannot be, guaranteed.

I understand that my coach will treat the information I share as confidential. If I report abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken. Therefore, my confidentiality agreement is limited in this capacity. Furthermore, if my coach is ordered by a court to provide information or to testify, she/he will do so to the extent that the law requires.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology (for more information about how we keep your personally identifiable information secure please see the section below entitled confidentiality and privacy)

I hereby release, waive, acquit and forever discharge my coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself, or by my coach, as a result of the advice given by my coach or otherwise resulting from the coaching relationship.

For legal purposes, I understand that coaching is currently an unregulated industry and that life coaching is not “licensed” by any UK body.

TERMS AND CONDITIONS

DATES AND TIMES OF SESSIONS

The coaching schedule will be arranged between the coach and the client and can be booked up to 3 months in advance. The coach will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching session will be agreed at the start of coaching between the coach and the client and will be confirmed by the coach by email. Where no specific number of sessions is agreed sessions will be provided on a session by session basis.

The date and time of the first session and any subsequent session will be agreed between the coach and the client by phone or email and confirmed by the coach by email.

Sessions can only be rearranged in accordance with the section in these terms and conditions entitled “Rearranging Sessions”.

FORMAT OF SESSIONS

Coaching sessions will take place face to face (venue by mutual agreement), via Skype (client calls coach); telephone coaching sessions (client calls coach); or other format where such is agreed. Unless otherwise agreed, for Skype and telephone sessions the client is responsible for telephoning their coach at agreed times. The coach is responsible for ensuring that he/she is available for consultation at agreed times. The length of each session is as agreed between the coach and the client before coaching sessions commence.

SESSION FEES AND PAYMENT TERMS

Session and/or package fees will be as advertised on the if life coaching website. Fees will be confirmed to the client by the coach via email. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.

In return for the fees payable by the client (or by a third party on their behalf), if life coaching agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date of the service. Where any client is unhappy with any of the terms and conditions they can contact their coach to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

Fees can be paid by bank transfer. Where receipts are requested by the client, they will be sent by e-mail.

Fees are payable in advance of each coaching session (or coaching package) unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by the coach in advance of a coaching session the coach is not obliged to provide the session.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

ADDITIONAL SESSIONS

The coach may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions provided and the per session fee will remain the same as originally agreed except where the coach notifies the client, in writing by e-mail, of a change to the fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

BETWEEN SESSIONS

The coach may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete such tasks or exercises, but not doing so may slow the client’s progress in gaining improved quality of life or in achieving desired business or personal goals.

Additional coaching may be able to be provided between sessions but there will be an additional charge for this. The coach will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge. No such charges will be imposed without the client’s agreement.

RESPONSIBILITIES

The coach will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. The coach has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any actual or perceived failure by the client to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

REARRANGING SESSIONS

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances the coach may need to rearrange a coaching session. In those instances he/she will also give the client 48 hours notice where practical and possible.

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within the time limits as stated in the coaching package they have purchased. Coaching sessions paid for but not carried out within agreed timescales, due to the fault of the client, will not be refunded.

CONFIDENTIALITY & PRIVACY POLICY

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

This privacy policy sets out how if life coaching uses and protects any information including ‘Personally Identifiable Information’ (PII) that clients may give while using if life coaching services. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Should we ask you to provide certain information by which you can be identified when using the if life coaching website or when accessing if life coaching services, you can be assured that it will only be used in accordance with this privacy policy.

When do we collect information?

·   During a phone call enquiry

·   Once you email us

What information do we collect?

We may collect the following information:

·   Contact information including email address and phone numbers

·   Other information relevant to your enquiry

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

·   We may use the information to get in touch and to reply to your enquiry.

·   We may use the information to improve our products and services.

·   We may periodically send emails about new services or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you have visited a particular site. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third-party disclosure

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Email marketing

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@iflifecoaching.com and we will promptly remove you from ALL correspondence. You can also click on the ‘Unsubscribe’ link at the bottom of any of our emails.

If there are any questions regarding this privacy policy, you may contact us by e-mailing info@iflifecoaching.com

If life coaching may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2018.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement, inappropriate behaviour by the client, actual or potential conflict of interest or other reasons, the coach can decide to terminate the service to the client early or refuse/be unable to provide further coaching sessions to the client. In such a circumstance the client will be given notice of termination by the Coach and will be refunded any advance payments made for coaching sessions not yet provided.

VARIATION OF TERMS AND CONDITIONS

Where an initial number of sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those initial number of sessions will only have effect if agreed by both the coach and the client and confirmed by the coach in writing by email. In other cases, the coach may change any of these terms or conditions (including the per session fee) by giving the client one week’s notice in writing by e-mail. If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email. They will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided.

FEEDBACK

Feedback about the service is welcomed and can be given during a coaching session or by e-mail. If life coaching continually strives to ensure the standard of service it provides to its clients remains excellent. At the end of the coaching process, or series of coaching sessions, clients will be asked to complete a feedback form. 

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